Disconnect first, then preserve useful information
If an unknown person still has access, disconnect the computer from the internet and end the call. Do not continue entering passwords. Save phone numbers, emails, receipts, remote-access application names, and the approximate time of the incident.
Computer and remote-access cleanup
We identify installed remote-control tools, suspicious startup items, browser changes, unwanted software, and persistence mechanisms. Security scans and operating-system review are performed before the computer is trusted again.
Account and payment follow-up
Passwords should be changed from a known-clean device, beginning with email and financial accounts. We can help organize the technical steps, enable multi-factor authentication, and document what happened; banks and card issuers handle transaction disputes.
A calm recovery plan
Not every pop-up means the computer was fully compromised, but a completed remote session deserves careful review. We explain what is known, what remains uncertain, and whether cleanup, restoration, or replacement is the sensible path.
Related services and practical guides
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Tell us what device you have, what is happening, and when you need help. We will explain the next step and arrange the appropriate service.
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